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FAQ


Q
What will keep the material of my shade from completely rolling off of the tube?

The roller shade is designed with stops so that the chain does not allow the material that is on the tube to completely be let off of the tube. There are also slots in the tube that are keeping the material positioned correctly so that it does not come completely unrolled


Q
What side will the operational chain be located on?

You get to choose what side your chain and drive are positioned on. The positioning of these items do not affect the ability of the shade to raise or lower, but they do affect how easy it is for the homeowner to operate them. Position your operational chain on the right or left side depending on how easy it will be for you to reach the chain when you need to open or close the shades.


Q
Will I need to hire a Contractor to install my Roller Shades?

The shades come with their clutch drive assemblies already in place so there is no reason why most people cannot install these items without the help of a contractor. You will need a level, a measuring tape, a pencil to mark the location in which you want to place your bracket, and a screw driver to install the bracket.


Q
Will my shades completely block out all light?

On the sides of the shades there will likely be some gaps that can allow some light to filter in or some visibility into the area behind the shade. The severity of the gaps will depend on the style of window that you have and the drive option that you select for your window shades


Q
What benefits will I get from reversing the material roll?

Reversing the way the material rolls up onto the tube can help it to clear obstructions the shade may encounter when rolling and unrolling. Some common obstructions are handles, cranks, and double hung windows.


Q
What are the problems associated with reversing the roll?

When you have the material roll up on the tube farther away from the glass, you may reduce the amount of privacy the shade provides and increase the amount of light that leaks in around the material of the shade. This is caused by the larger angle created by increasing the space between the glass of the window and the material of the shade.


Q
Can I reverse the roll of the fabric on roller shades?

Many people use a reverse roll in order to cover the installation of the shade. This is not necessary if you have a fascia board on your windows, or if you are using an alternative method of concealing the mounting brackets.


Q
Which direction will the material roll in?

The typical shade has fabric unrolling off of the back of the tube that holds it. This places the material closest to the glass of the window when it is being rolled, or unrolled.


Q
Should the frames mount inside the window frame?

Mounting inside the window frame is the most common mounting style. This type of mounting is not possible on picture windows, over windows on doors, on windows with crank handles for opening them; double hung windows also do better with mounting outside of the constraints of the window frame.


Q
What if I do not like my shades?

Since the shades are made to custom fit your windows, using your images, Ostanding cannot guarantee to allow you to return the shades, unless they have a defect in them.


Q
Does the layout style make a large difference in the final product?

There are three basic layout styles that you will choose from when designing your shades. These are landscape style, square, and portrait style. When you are selecting the layout, it is best to keep in mind the shape of the window that the shade will be used over. Wider windows look better with the landscape style, while taller, narrower openings are better covered by a portrait style shade.


Q
How do I get accurate measurements?

A tape measure is used to measure the width, and length of the shades. You must consider how you are mounting the shade before you can get your measurements. If you are mounting the shades inside the constraints of the window frame you want to measure the width of the interior portion of the frame, and then measure the length of the interior portion of the frame.



Your tape measure will have a metal section on the end of the tape. To get an accurate measurement the tape is designed in such a way that it can slide into the metal piece when you press this piece firmly against the inside of the window frame and that allows for the thickness of the piece of metal. When you are measuring on the exterior portion you hook this metal tab on the frame of the window and pull on it slightly and that moves the tape out enough to account for the thickness of this piece of metal.