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Returns & Exchanges

Warranty: All Ostanding products come with a one year limited manufacturer warranty. Please see your warranty documentation for more details.

Stock items: Stock items (made-to-stock items) can be returned or exchanged within 30 days.

Custom-printed items: Our custom orders are individual, unique and made-to-measure, so unfortunately we cannot accept exchanges for these items unless they are faulty.

Defective items: All defective items, including custom-printed items, can be returned within 30 days for the same item. Please note that defective custom-made items are not eligible for exchange. We take no responsibility for incorrect measurements or specifications provided by the customer.

Returning items: Please return your item to the address provided at the ‘Contact Us’ page. Please include all original documentation sent with the item. Unfortunately we do not refund shipping for return items.

Reimbursement: For all accepted returns we will reimburse the full amount. The account you used to make the purchase will be credited within 3-7 business days.

Customer support: If you have any questions or concerns, please get in contact with us. Contact information is available at the ‘Contact Us’ page. Customer support is available 9AM – 9PM EST.